Refund policy

At Tirzah Jewellery, we currently offer store credit for returns and do not provide refunds. We do not accept returns or exchanges for earrings due to hygienic reasons.

To initiate a return:

• Please ensure the item is unworn and in the same condition as received.
• Once we receive your return, we will inspect it to ensure it is in brand new, re-sellable condition.
• We will notify you regarding the status of your return.

Shipping and delivery costs:

• Shipping or delivery costs are non-refundable.
• Return shipping or delivery costs are the responsibility of the customer.

Exceptions:

• There are no returns or exchanges on discounted and final sale items.

Personalized and engraved products:

• Returns and exchanges are not accepted for custom jewelry orders.
• We provide you with photos and videos of your custom jewelry for approval before shipment.

Additional note:

• If the item is not returned with its original packaging, there will be a GHS20 charge.

For more information, please refer to our Terms of Service. If you have any questions, please contact us at [tirzahjewellery@2gmail.com/+233 55 843 9643].